Now and then, we run across a piece of software that attempts to solve a unique problem, and Boris FX Optics is one of those programs. This includes processing raw files, manipulating exposure, retouching skin, and simplifying complex mask selections. By far, the majority of editing software we test usually focuses on trying to improve what other software companies have been doing for decades.

If you follow the Fstoppers Youtube Channel, I'm constantly trying new software and testing new features as they are released.

I will reply to you through our support system and if you are willing to answer our questions and spend time diagnosing the issue, we are happy to.As a photographer who creates images in many different genres including weddings, commercials, advertising, headshots and portraits, and social media work for all of Fstoppers' platforms, I'm always looking for new software that can help me achieve a final deliverable product quickly and easily. You responded with: “I have to say, you guys suck at guessing” and did not answer the questions. Does it open any images at all? Lower resolutions? Different formats?” The support representative’s last response to you was: “Because there are no error messages or crash logs, we are guessing… we can make educated guesses, but there aren’t any obvious clues. We are happy to diagnose and get to the root of the problem, but that requires a bit of back and forth as part of the process. On all of our test machines, Optics runs without issue. I have reviewed the support case and from the initial report, the problem was not obvious. Please note that your initial post in this thread was not deleted. Customer support is incredibly important to our company and we are sorry that you have not had a good first experience.

Boris fx optics